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Source4 is the official third party fulfillment center for the AAUW storefront and merchandise.
Some Frequently Asked Questions: Q: When do I contact Connect? A: Contact AAUW's Connect with specific questions about bulk ordering for branches/member events, membership renewal, or when an item will be restocked. Connect is AAUW's main line for all inquiries about the organization. Q: Why can't I find items I've purchased previously? A: Items may not be restocked for many reasons, including, but not limited to: merchandise was discontinued by the manufacturer, the item did not sell well, AAUW tries to keep stock fresh so you always find something new, etc. Q: When do I contact ShopAAUW/Source4? A: Contact ShopAAUW with questions regarding AAUW questions on your order, billing inquiries, and rush shipments. ShopAAUW is run by a third party vendor, Source4. As such, Source4 is unable to answer AAUW specific questions beyond the listed items. Q: What do I do if I see an item elsewhere that I think ShopAAUW should carry? A: We love getting ideas from members. Please send an email to marketing@aauw.org and we'll look into the feasibility of stocking it on ShopAAUW. Q: When will my order be shipped? A: If UPS Ground is selected, orders normally ship within 24 hours. UPS Next Day Air, 2-Day Air, and 3-Day Service will ship same day if ordered by 3 pm EST, otherwise the following business day. The distribution facility has UPS pickup Monday through Friday only, orders placed after 3:00 PM EST on Fridays will not be processed until the following Monday. Q: Can I ship to a Post Office Box? A: No, we cannot ship to a Post Office Box address at this time. Q: Why doesn't AAUW show on my credit card statement? A: Source4 is the fulfillment center for AAUW. All shipping and billing is handled through Source4, therefore your statement will reflect this and show Source4 and not AAUW. For questions regarding your order, billing inquiries, and rush shipments please reach out to ShopAAUW directly: Email: aauw@source4.com We will also be happy to help you with information on ordering personalized merchandise for your branch or program. If you would like to produce an item with your branch logo, please use the AAUW Branding Kit for state and branch logo's as well as branding guidelines. For item restock, suggestions for items, membership or other AAUW questions, please contact Connect: Email: connect@aauw.org Phone: 202.785.7700 |